Overview
Citrix has identified an isolated issue in which some customers experienced a crash condition after upgrading to the current build with HTTP/2 enabled.
What Product is Affected?
NetScaler appliance upgraded to version NS13.1 Build 45.63 or NS13.0 Build 90.11
*No other versions are impacted by this HTTP/2 issue.
Is there a workaround or fix?
Workaround: Disable http2 in the HTTP profile bound to the virtual server.
Fix: Engineering is working on a code fix and will update the ETA of the next build as soon as possible.
How to verify if http2 is enabled?
Run the following command from the CLI and verify if http2Direct Is reported as enabled.
> show run | grep http2
Example of output if enabled:
> set ns httpProfile <name of httpprofile> -http2 ENABLED -http2Direct ENABLED
Example of output if not enabled:
> set ns httpProfile <name of httpprofile> -http2 DISABLED -http2Direct DISABLED
How to disable http2 if enabled?
> set ns httpProfile <name of the httpprofile> -http2 DISABLED -http2Direct DISABLED